Returns & Refunds
Returns Policy (Online Purchases)
As much as we would like you to be happy with your purchase, we know sometimes you may need to return items that you no longer need, or you may have ordered an item that isn’t quite right for your vehicle… that’s why we make returns easy and as stress-free as possible at APPD LTD. And to make it even better, you can return your items within 30 days of purchase (Online purchases only).
In any case, we are more than happy to offer a refund or exchange, as long as all goods are in original condition, in original packaging, are unused and unfitted, and are deemed as in a resaleable condition. Please see instructions below on how to return an item.
If you have any questions about returning an item, please contact our Customer Support Team by either using the online form in the contact us section of the website or call us on 01670 336105
How to Return an Item
Click & Collect Orders
Please return your order to the store from which you collected your order. Please bring along your order invoice with you so we can process your return quickly. Unfortunately, we will be unable to process any returns without your proof of purchase.
Home Delivered Orders
Home delivered orders must be posted back to us. Unfortunately, we are unable to accept them back at a local store. Please follow the steps below in order to return your item(s): -
APPD LTD Returns
Carville Works
Hadrian Road
Newcastle
NE28 6HF
UNITED KINGDOM
When returning items by post, you are advised to obtain a certificate of posting (available from all Post Offices at no extra charge).
We do have a collection service available. To arrange for an item to be collected please contact our Customer Support Team. The collection service is chargeable unless the item(s) are found to be faulty, or an error has been made on our part resulting in the incorrect supply of parts. We aim to process all returns received within 14 working days.
Faulty Items – Warranty Procedure
In the very unlikely event that you have a problem with any product you have purchased from us, then please contact our Customer Support Team, who are ready to help and guide you through the faulty item warranty return process.
All the products we sell have a minimum of 12 months warranty (unless otherwise stated), which covers parts which are found faulty through manufacturing defects only. The warranty does not cover and we will have no liability to you in respect of any defect arising from wear and tear, willful damage, negligence, tampering of goods, abnormal working conditions, incorrect fitting or ordering of goods or failure to follow the manufacturer’s instructions.
You will complete a warranty claim form and return it back to us, upon return we will assess your claim, and if necessary, will collect the parts at our cost (UK mainland only). Where necessary to do so, goods will be sent for inspection and testing by the manufacturer, as per manufacturer conditions. The manufacturers' report will be final and we shall have no further liability to you. You will allow a reasonable opportunity for claims to be investigated by us/the manufacturer prior to any replacement, refund or credit being issued and where required provide additional information and or goods for inspection if requested by us or the manufacturer.
Any item which is proved and admitted by the manufacturer to be defective during the relevant warranty period due to material or structural defect will be replaced free of charge or refunded in full at our discretion. Under no circumstances will we accept liability for consequential loss or damage or pay for any repairs or alterations without prior authorisation.
We will have no liability with regard to any claim in respect of which you have not complied with the claims procedures in the Warranty Conditions.
All warranties provided are non-transferable and apply only for the original customer. The warranty starts from the date of delivery, if we replace the goods within the warranty period, the warranty does not start again, you will only benefit from the remaining warranty period. If you are exercising your ‘right to reject’, you must notify us prior to fitment of the goods and within the 30 day period. Once fitted we reserve the right to investigate your claim.
Under no circumstances will we accept liability to you in respect of costs incurred such as: (but not limited to) loss of earnings, travel expenses, recovery costs, damages etc.
